The incident impacting connectivity with KSeF has been successfully resolved.
The fix has been fully implemented, and the system has been closely monitored to confirm stability and normal performance. At this time, all services are operating as expected.
We sincerely apologize for any inconvenience this may have caused.
If you have any questions, please contact our Support team
Posted Feb 11, 2026 - 08:01 CET
Update
We have not observed any additional impact since the fix was applied. Our team is actively completing the recovery process by retrieving any remaining pending invoices.
We appreciate your understanding while this work is finalized and apologize for any disruption this may have caused.
If you have any questions, please contact our Support team
Posted Feb 10, 2026 - 09:52 CET
Update
We are still monitoring the situation closely to ensure continued stability and to confirm that no further impact occurs. The underlying issue has been resolved, and we are currently working on fetching all pending invoices. We expect this process to be completed during the course of the day.
We apologize for any inconvenience this incident may have caused and appreciate your patience.
If you have any questions, please contact our .
Posted Feb 09, 2026 - 09:41 CET
Monitoring
Our specialized team has implemented a fix to this issue, but we will monitor it during the weekend to ensure everything is working as expected.
We truly apologize for any inconvenience this may have caused, and we will notify accordingly once we confirm everything is working correctly.
If you have any questions, please contact our Support team
Posted Feb 07, 2026 - 12:25 CET
Identified
We have identified the root cause of the incident and are implementing a solution as soon as possible.
We apologize for any inconvenience and will provide updates as they become available.
If you have any questions, please contact our Support team
Posted Feb 06, 2026 - 16:25 CET
Investigating
We’re currently investigating reports of a potential disturbance in the connection from KSeF. It was identified around 2026-02-05 at 9:05 AM (CET), causing slowness in the exporting documents. We are working on identifying the cause and impact on customers.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team