Update - We are still experiencing intermittent issues that may affect various services in Pagero Online. Our teams are actively working to restore full stability as quickly as possible.
During this time, customers may experience occasional disruptions or degraded performance.
We apologize for any inconvenience and will share further updates as soon as more information becomes available.
Jul 04, 2026 - 07:39 CEST
Update - We are still experiencing intermittent issues that may impact various services in Pagero Online. Our teams continue to investigate the root cause and are working to restore full stability as quickly as possible.
Customers may continue to experience occasional disruptions or degraded performance during this time.
We apologize for the inconvenience and will provide further updates as soon as more information becomes available.
Jul 03, 2026 - 23:32 CEST
Investigating - We are currently experiencing intermittent issues that may impact various services in Pagero Online. Our teams are actively investigating and working to restore full stability as quickly as possible.
Customers may experience occasional disruptions or degraded performance during this time.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
Jul 03, 2026 - 14:10 CEST
Help & Support
Operational
90 days ago
100.0
% uptime
Today
Pagero Online
Degraded Performance
90 days ago
100.0
% uptime
Today
Pagero TMS
Operational
90 days ago
97.67
% uptime
Today
Pagero Health Solutions
Operational
90 days ago
99.99
% uptime
Today
Health Center/Health Mobile
Operational
90 days ago
100.0
% uptime
Today
Hospital Shop
Operational
90 days ago
99.99
% uptime
Today
Health OCR Order
Operational
90 days ago
100.0
% uptime
Today
HBS Invoice
Operational
90 days ago
100.0
% uptime
Today
Aposervice
Operational
90 days ago
100.0
% uptime
Today
Health Center AS2
Operational
90 days ago
100.0
% uptime
Today
Health Center SFTP
Operational
90 days ago
100.0
% uptime
Today
OFTP2
Operational
90 days ago
100.0
% uptime
Today
Partner
Operational
Pagero Online
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
We have sent the new certificate to our trading partners. Please make sure to change the certificate on the date and time indicated to avoid transmission errors.
On the day of the changeover, the server will be restarted between 10:00 and 10:30 to carry out the certificate exchange. Please use our new certificate as specified below from that point onwards. Please retry any failed transactions after this time window.
If you have any questions, please contact our Support team
***********************************************
Sehr geehrte Damen und Herren,
wir werden unser Odette- (OFTP2-) Zertifikat am Dienstag, den 07.09.2026, um 10:00 Uhr (CEST) austauschen.
Unsere Odette ID lautet: O01770000000000X0SU000000 URL: oftp2.pagerohealth.com Port: 6619
Wir haben das neue Zertifikat an unsere Handelspartner versandt. Bitte stellen Sie sicher, dass Sie das Zertifikat zum angegebenen Datum und zur angegebenen Uhrzeit ändern, um Übertragungsfehler zu vermeiden.
Am Tag der Umstellung wird der Server zwischen 10:00 und 10:30 Uhr neu gestartet, um den Zertifikataustausch durchzuführen. Bitte verwenden Sie ab diesem Zeitpunkt unser neues Zertifikat wie unten angegeben. Bitte wiederholen Sie fehlgeschlagene Transaktionen nach diesem Zeitfenster.
Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team Posted on
Jul 01, 2026 - 19:02 CEST
Resolved -
Unfortunately we detected a malfunction in one of the Pagero Health Services AS2 services today, the 3rd of July 26. The outage was between 04:36 AM CEST and 05:56 AM CEST today. The service is completely available now. If you had trouble sending messages to our AS2 during that time frame please repeat the transmission!
Resolved -
The issue has now been resolved and services are available and working as normal. We continue to monitor the situation to ensure services remain stable. We apologize for any inconvenience this might have caused.
If you have any questions, please contact our Support team
Jul 2, 13:12 CEST
Update -
The issue has now been resolved and services are available and working as normal. We continue to monitor the situation to ensure services remain stable. We apologize for any inconvenience this might have caused.
If you have any questions, please contact our Support team
Jul 2, 12:43 CEST
Update -
We are continuing to investigate this issue.
Jul 2, 09:08 CEST
Investigating -
We are currently experiencing intermittent issues that may impact various services in Pagero Online. Our teams are actively investigating and working to restore full stability as quickly as possible. Customers may experience occasional disruptions or degraded performance during this time.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
Jul 2, 08:54 CEST
Resolved -
The issue has now been resolved and services are available and working as normal.
All affected files have been reprocessed. Please note that the affected files will need to be signed again in Pagero online. Make sure you are not reuploading duplicate files if you received an error notification.
The issue was caused by an update that had the unintended consequence where the PAIN001 file that is created by Pagero and sent to the bank, not having all the mandatory data.
We apologize for any inconvenience this might have caused.
If you have any questions, please contact our Support team
Jun 25, 08:01 CEST
Identified -
We are currently investigating an issue affecting some payment files sent from Pagero Online, mainly towards SEB and Handelsbanken.
The issue was identified at 15:30 CEST and may cause affected files to be rejected or not accepted due to missing required data. We are working on resolving the issue, and a fix is currently in progress.
Once the fix has been deployed, we will reprocess the affected files. Unfortunately, affected files will need to be signed again in Pagero Online.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
Jun 24, 17:34 CEST
Completed -
The scheduled maintenance has been completed.
Jun 22, 20:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 17:00 CEST
Scheduled -
As we are constantly trying to improve your experience with our products, please be aware that due to a scheduled maintenance on June 22nd,2026 you will not be able to access the DocProcess platform from 17:00 to 20:00 CEST, therefore will not be able to submit documents during this timeframe.
All your submitted documents will be secured and processed as usual, once the platform is available again.
Thank you for your understanding and we remain at your disposal for further information.
If you have any questions, please contact our Support team
Jun 17, 12:03 CEST
Resolved -
This incident has now been resolved and the service is operating normally. We apologize for the disruption and any inconvenience caused. We've implemented improved processes and automation to help prevent this from happening again.
Jun 22, 19:17 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 22, 06:01 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 21, 22:52 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 21, 15:23 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 21, 06:08 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 23:25 CEST
Update -
This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 04:00 CEST
Update -
We are continuing to investigate the technical issue. At this time, emails sent to support.pageroonline@thomsonreuters.com address may not be received by our support team.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 00:00 CEST
Update -
We are continuing to investigate this issue.
Jun 19, 17:56 CEST
Update -
We are continuing to investigate this issue.
Jun 19, 12:25 CEST
Investigating -
Our support email address, support.pageroonline@thomsonreuters.com, is currently experiencing technical difficulties and is temporarily unavailable. Any emails sent to this address will not be received by our support team.
While we work to resolve this issue, we kindly ask you to use one of the following alternative channels to submit a support case: