Pagero Service Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
99.43 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
100.0 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
Health OCR Order Operational
90 days ago
100.0 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
Health Center AS2 Operational
90 days ago
100.0 % uptime
Today
Health Center SFTP Operational
90 days ago
100.0 % uptime
Today
OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 2, 2025

No incidents reported today.

Apr 1, 2025
Intermittent disturbances in the Digital Signature process
Resolved - We have been continuously monitoring the document flow on our platform to ensure no delays occur due to the network issues affecting our partner's system. We are pleased to confirm that everything is functioning as expected.

As a result, we consider this incident resolved. We apologize for any inconvenience this may have caused and appreciate your understanding and patience.

Should you have any question or require our assistance, please contact our Support team
Apr 1, 15:50 CEST
Monitoring - We have noticed a significant improvement in the delays that have been taking place due to the network issues taking place in our partner for the digital signature process.

While the situation has improved, we are continuing to closely monitor our systems to ensure stability and prevent further disruptions. We will provide additional updates throughout the day.

If you have any questions, please contact our Support team
Apr 1, 14:08 CEST
Update - We have been notified by our partner in charge of adding the digital signature on e-documents that there is an ongoing network issue in their system.

They have confirmed that there will be some performance issues until this is resolved. We will provide more updates once additional information is available.

If you have any questions, please contact our Support team
Apr 1, 11:28 CEST
Investigating - We have received information from our partner in charge of adding the digital signature on e-documents that there is an ongoing issue in their system.

This is impacting the creation of document pushback files, and processing delays in markets using digital signature (other than Malaysia).

We have received confirmation that their technical team is currently reviewing this issue, and will provide us with more information as soon as possible. From Pagero Online's end, we will inform as soon as we have any update on the matter.

If you have any questions, please contact our Support team
Apr 1, 09:06 CEST
Teilweise Verbindungsstörung Health Mobile Lagerverwaltung und Schrankversorgung / Partial connection disruption: Health Mobile inventory management and shelf supply
Resolved - Die Systembeobachtung hat in den letzten zwei Stunden keinen weiteren Störungen ergeben. Sollten Sie gegebenenfalls trotzdem noch Verbindungsstörungen feststellen, wenden Sie sich bitte an unser Support-Team.

*******************************

The system monitoring has not detected any further disruptions in the past two hours. Should you still notice any connection issues, please contact our support team.
Apr 1, 14:14 CEST
Monitoring - Die Verbindungsstörung ist behoben. Sollten bei Ihnen trotzdem noch Verbindungsstörungen auftreten, wenden Sie sich bitte an unser Support-Team.
Wir möchten uns für die bei Ihnen entstanden Unannehmlichkeiten entschuldigen.

****************************************

The connection issue has been resolved. If you still experience connection issues, please contact our support team. We apologize for any inconvenience caused.
Apr 1, 12:09 CEST
Identified - Es gibt seit heute Nacht teilweise Störungen in der Verbindung zwischen Handscannern der Produkte Health Mobile Lagerverwaltung und Schrankversorgung / ShelfSupply. Außerdem kann es zu Verzögerungen in der Datenübertragung von erfassten Warenkörben mit Health Mobile Handscannern kommen.

Wir arbeiten an einer Lösung. Sollten sie betroffen sein wenden Sie sich bitte an unser Support-Team.

**************************************

There have been partial disruptions since last night in the connection between handheld scanners used for Health Mobile inventory management and shelf supply/ShelfSupply. Additionally, there may be delays in transferring data from carts scanned using Health Mobile handheld scanners.

We are working on a solution. If you are affected, please contact our support team.
Apr 1, 09:49 CEST
Pagero Online - Disturbances in the invoice creation webform
Resolved - Our Development team could fix the issue, and now the invoice creation webform is accessible again from the classic user interface (pageroonline.com).

We apologize for the disturbances, and remain at your disposal for any question via our regular Support channels.
Apr 1, 13:51 CEST
Investigating - We’re currently investigating reports of disturbances in the invoice creation webform in Pagero Online when accessing it from the classic user interface (pageroonline.com).

This service is accessible without issues from the new user interface (app.pageroonline.com) to all customers having the invoice creation feature. This new user interface is also accessible from the banner at the homepage of the classic user interface. Therefore, we kindly ask you to access the invoice creation webform from the new user interface while we work on a fix.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Apr 1, 13:24 CEST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
On behalf of our Partner DocProcess
Completed - The scheduled maintenance has been completed.
Mar 27, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:00 CET
Scheduled - Our partner DocProcess has scheduled maintenance on March 27th at 17:00 - 20:00 CET (GMT+1).

During the maintenance window, processing of documents will be temporarily suspended.
Once the platform is available again, all submitted documents will be secured and processed as usual.

Please note that this only impacts the Romanian document flow.

If you have any questions, please contact our Support team
Mar 21, 19:56 CET
Mar 26, 2025

No incidents reported.

Mar 25, 2025
On behalf of the Hungarian Tax Authority
Completed - The scheduled maintenance has been completed.
Mar 25, 23:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:00 CET
Scheduled - The Hungarian Tax Authority has just posted that they will perform a maintenance of the Online Invoice system’s production environment. Maintenance period: 24/03/2025 from 18:00 CET to 23:00 CET

Based on the notice, the system is said to be offline during the maintenance window, thus, you may expect a delay in the reception of Application Responses.
Mar 24, 18:13 CET
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025
On Behalf of our partner MastersIndia
Completed - The scheduled maintenance has been completed.
Mar 20, 02:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 08:23 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 19, 08:17 CET
Scheduled - Our partner MastersIndia has a planned maintenance on [2025-03-20] between 2:00 and 02:30 CET

A deployment in the KSA production database, which contains several optimizations in the transaction flow.

This may cause some delays on the KSA flow.

If you have any questions, please contact our Support team
Mar 20, 02:00 CET
Mar 19, 2025
Planned Pagero Health Solutions Service Maintenance on March 19, 2025 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 19. März 2025
Completed - The scheduled maintenance has been completed.
Mar 19, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 18:00 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 09:59 CET
Scheduled - Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on March 19, 2025:

The maintenance work will start in the afternoon at 18:00 and is expected to be completed at 20:00, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

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Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 19. März 2025 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 und werden voraussichtlich um 20:00 abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Mar 12, 09:53 CET
On behalf of our partner Chorus Pro
Completed - The scheduled maintenance has been completed.
Mar 19, 12:55 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 10:10 CET
Scheduled - We would like to inform you that a maintenance operation by Chorus Pro is scheduled for Wednesday 19 March 2025 from 10.10am CET to 12.55pm CET on their portal. This will be affecting the French market.

Services impacted by the operation :

- EDI services
- No processing of incoming flows from 10.40 a.m. CET to 12.55 p.m. CET
- No processing of outgoing VCT flows from Tuesday 18 March at 5:00 p.m. CET to Wednesday 19 March at 12:55 p.m CET.
- No processing of outgoing flows other than VCT from 10.10 a.m. CET to 12.55 p.m CET.
- EDI filing from 11:00 CET to 12:00 CET
- Instant mail from 11.00am CET to 11.20am CET.
Mar 17, 10:55 CET
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