Pagero Service Status
Pagero TMS - Issues with routing
Update - All loadlists have been processed.
We are monitoring this for the moment.
Nov 18, 2025 - 12:14 CET
Monitoring - The fix has been deployed to PROD, and we could find new loadlists.
We are monitoring the situation for now.
Nov 18, 2025 - 10:34 CET
Update - We believe we've found the root cause of the loadlists issues.
A patch will be delivered in about 30 minutes.
Nov 18, 2025 - 09:47 CET
Identified - The issues with routing has been solved.
Pre-defined report has been fixed.
Still investigating loadlists and slow processing of shipments.
Nov 18, 2025 - 07:49 CET
Investigating - Load list and Pre-defined reports not working as indended.
Error message is seen when trying to use them.
The Routing issues is fixed, and should work as intended.
Nov 17, 2025 - 16:05 CET
Monitoring - A lunch-release was sent, fixing the issue with multiple CSs not getting consolidated. Now, the work is to find the TSes, and update them, cancelling all but one and reroute the CSes to hit the same TS. We will update you with the instructions for this.
Nov 17, 2025 - 13:20 CET
Update - We are continuing to investigate this issue.
Nov 17, 2025 - 12:49 CET
Update - A patch has been deployed in our PROD-environment.
Nov 17, 2025 - 12:24 CET
Update - We will deploy a patch at 12:25, which will log active users out of TMS.
There will be a downtime of approximately 10-15 minutes.
Sorry for any inconvenience.
Nov 17, 2025 - 12:16 CET
Investigating - Right now, we are having issues with routing, and the system might behave unexpectedly.
We will deploy a patch around 12:00, which might log out any users who are logged in during this period.
Nov 17, 2025 - 10:11 CET
Uptime over the past 90 days. View historical uptime.
Help & Support Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
98.6 % uptime
Today
Pagero TMS Degraded Performance
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.98 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
Health OCR Order Operational
90 days ago
99.84 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
Health Center AS2 Operational
90 days ago
100.0 % uptime
Today
Health Center SFTP Operational
90 days ago
100.0 % uptime
Today
OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

On behalf of Chorus Pro Nov 19, 2025 10:10-12:30 CET

Please be advised that a maintenance operation is scheduled for Wednesday, November 19, from 10:10 a.m. to 12:30 p.m. on the qualification portal.

The purpose of this operation is to provide a new version of Chorus Pro (V.4.1.1).

Services impacted by the operation :

Billing and Legal Commitment applications 11:10 am to 12:10 pm
EDI services
No processing of incoming flows from 10:40 a.m. to 12:30 p.m. (deposit remain avaible)
No processing of outgoing flows from 10:10 a.m. to 12:30 p.m.
API service from 11:20 a.m. to 12:00 p.m.
Instant mail from 10:50 a.m to 12:20 p.m.
Posted on Nov 14, 2025 - 15:15 CET

Planned Pagero Health Solutions Service Maintenance on November 19, 2025 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 19. November 2025 Nov 19, 2025 18:00-20:00 CET

Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on November 19, 2025:

The maintenance work will start in the afternoon at 18:00 and is expected to be completed at 20:00, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 19. November 2025 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 und werden voraussichtlich um 20:00 abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Posted on Nov 11, 2025 - 15:33 CET

On behalf of our Partner DocProcess Dec 4, 2025 17:00-20:00 CET

Please be aware that due to a scheduled maintenance on December 04th you will not be able to access the DocProcess platform from 5 pm to 8 pm (GMT+2), therefore will not be able to submit documents during this timeframe.

All your submitted documents will be secured and processed as usual, once the platform is available again.

Thank you for your understanding and we remain at your disposal for further information.
Posted on Dec 04, 2025 - 17:00 CET
Nov 19, 2025

No incidents reported today.

Nov 18, 2025

Unresolved incident: Pagero TMS - Issues with routing.

Nov 17, 2025
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
on behalf of our partner Masters India
Completed - The scheduled maintenance has been completed.
Nov 14, 18:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 17:30 CET
Scheduled - Dear Customer,

We would like to notify you of a planned maintenance activity that is scheduled forNovember 14, 2025, from 10:00 PM to 11:00 PM IST.

This activity involves updating the GST API portal password, which will require about an hour of downtime. During this time, the following services will be temporarily unavailable:

Common API
GST API (Enterprise and Vanilla both)
GSTR Data Download API

Please note: TheE-Way Bill and E-Invoice services will continue to function as usual during this time.

We apologise for any inconvenience and appreciate your cooperation.
If you have any questions or require assistance, please contact our support team
Nov 10, 16:03 CET
Nov 13, 2025
Pagero Online - Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 13, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 08:00 CET
Scheduled - Date: 13th November
Time: 08:00–17:00 CET

We will be performing general system maintenance and upgrades in Pagero Online during this maintenance window. Please note that some parts of the system may be temporarily unavailable while these improvements are carried out.

If you have any questions, please contact our Support team
Nov 11, 08:45 CET
Nov 12, 2025
Pagero Online - Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 12, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 08:00 CET
Scheduled - Date: 12th November
Time: 08:00–17:00 CET

We will be performing general system maintenance and upgrades in Pagero Online during this maintenance window. Please note that some parts of the system may be temporarily unavailable while these improvements are carried out.

If you have any questions, please contact our Support team
Nov 11, 08:44 CET
On behalf of Chorus Pro
Completed - The scheduled maintenance has been completed.
Nov 12, 14:05 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 15:25 CET
Update - We will be undergoing scheduled maintenance during this time.
Nov 7, 11:01 CET
Scheduled - Hello,

Please be advised that maintenance work is scheduled from Tuesday, November 11 at 3:25 p.m. to Wednesday, November 12 at 2:05 p.m.

The purpose of this operation is to provide a new version of Chorus Pro (V 4.1.1)

Services impacted by the operation :

EDI services

No processing of incoming flows on November 12 from 12:00 p.m. to 2:05 p.m.
No processing of outgoing flows other than CDV on November 12 from 11:30 a.m. to 2:05 p.m..
No processing of outgoing CDV flows from November 11 at 3:25 p.m. to November 12 at 2:05 p.m.
Nov 11, 10:59 CET
Nov 11, 2025
Pagero Online - Potential outage
Resolved - After close monitoring, we can confirm that the issue has now been resolved.

We apologize for any inconvenience this might have caused.

If you have any questions, please contact our Support team
Nov 11, 08:19 CET
Monitoring - All services are working as expected, although they will be all monitored during the weekend to ensure everything is working correctly.

We apologize for any inconvenience this may have caused.

If you have any questions, please contact our Support team
Nov 7, 19:39 CET
Identified - The root cause of the incident has been identified and a fix is being deployed.
Nov 7, 14:09 CET
Investigating - We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified at 13:00 CET. We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Nov 7, 13:04 CET
Nov 10, 2025
Malfunction in Health OCR Order / Störung in der Health OCR Order
Resolved - The orders affected by the disruption on Friday have now all been processed.
Pagero Health OCR processing (Order & Invoice) is functioning as usual again.
We would like to once again apologize for any inconvenience caused.

If you have any questions, please contact our Support team

**************************

Die von der Störung betroffenen Bestellungen vom Freitag sind nun ebenfalls alle verarbeitet.
Die Pagero Health OCR Verarbeitung (Order & Invoice) funktioniert wieder wie gewohnt.
Wir möchten uns noch einmal für entstandene Unannehmlichkeiten entschuldigen.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Nov 10, 10:20 CET
Monitoring - The issue with the Pagero Health OCR processing (Order & Invoice) has been resolved. Our staff will start processing the backlog of orders as a top priority from Monday morning. We anticipate this will be completed by noon at the latest.

We apologize once again for any inconvenience this may have caused.

If you have any questions, please contact our Support team

*********************************

Die Störung in der Pagero Health OCR Verarbeitung (Order & Invoice) wurde gelöst. Unsere Mitarbeiter werden ab Montagmorgen mit höchster Priorität an der Verarbeitung aufgestauter Bestellungen beginnen. Wir rechnen damit, dass bis spätestens zum Mittag erledigt sein wird.

Wir möchten uns noch einmal für entstandende Unannehmlichkeiten entschuldigen.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Nov 7, 22:09 CET
Identified - The root cause of the incident has been identified and a fix is being deployed.
Nov 7, 14:37 CET
Investigating - Unfortunately there is a malfunction in the Health OCR Order transmission since 13:00 CET.

We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status.

If you have any questions, please contact our Support team

**************************

Leider besteht seit 13:00 CET eine Störung in der Health OCR Order Auftragsübermittlung.

Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Nov 7, 13:19 CET
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Nov 6, 2025

No incidents reported.

Nov 5, 2025
On behalf of our Partner DocProcess
Completed - The scheduled maintenance has been completed.
Nov 5, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:00 CET
Scheduled - DocProcess has scheduled a maintenance on November 5th to improve the platform.

You will not be able to access the DocProcess platform from 16:00 to 19:00 (CET), therefore will not be able to submit documents during this timeframe.

All your submitted documents will be secured and processed as usual, once the platform is available again.

Thank you for your understanding, and we remain at your disposal for further information.
Nov 1, 13:49 CET
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