Pagero Service Status
Malfunction in Health OCR Order / Störung in der Health OCR Order
Monitoring - The issue with the Pagero Health OCR processing (Order & Invoice) has been resolved. Our staff will start processing the backlog of orders as a top priority from Monday morning. We anticipate this will be completed by noon at the latest.

We apologize once again for any inconvenience this may have caused.

If you have any questions, please contact our Support team

*********************************

Die Störung in der Pagero Health OCR Verarbeitung (Order & Invoice) wurde gelöst. Unsere Mitarbeiter werden ab Montagmorgen mit höchster Priorität an der Verarbeitung aufgestauter Bestellungen beginnen. Wir rechnen damit, dass bis spätestens zum Mittag erledigt sein wird.

Wir möchten uns noch einmal für entstandende Unannehmlichkeiten entschuldigen.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Nov 07, 2025 - 22:09 CET
Identified - The root cause of the incident has been identified and a fix is being deployed.
Nov 07, 2025 - 14:37 CET
Investigating - Unfortunately there is a malfunction in the Health OCR Order transmission since 13:00 CET.

We are working hard to find a solution and will inform you as soon as possible as soon as the problem is solved or there is new information about the current status.

If you have any questions, please contact our Support team

**************************

Leider besteht seit 13:00 CET eine Störung in der Health OCR Order Auftragsübermittlung.

Wir arbeiten mit Hochdruck an einer Lösung und werden Sie schnellstmöglich informieren, sobald die Störung behoben ist oder es neue Informationen zum aktuellen Stand gibt.

Wenn Sie Fragen haben, wenden Sie sich bitte an unser Support-Team
Nov 07, 2025 - 13:19 CET
Pagero Online - Potential outage
Monitoring - All services are working as expected, although they will be all monitored during the weekend to ensure everything is working correctly.

We apologize for any inconvenience this may have caused.

If you have any questions, please contact our Support team
Nov 07, 2025 - 19:39 CET
Identified - The root cause of the incident has been identified and a fix is being deployed.
Nov 07, 2025 - 14:09 CET
Investigating - We’re currently investigating reports of a potential outage in one or more services in Pagero Online that was identified at 13:00 CET. We are working on identifying the cause and impact on customers.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Nov 07, 2025 - 13:04 CET
Uptime over the past 90 days. View historical uptime.
Pagero Support Center Operational
90 days ago
100.0 % uptime
Today
Pagero Online Partial Outage
90 days ago
99.35 % uptime
Today
Pagero TMS Operational
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.98 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
Health OCR Order Operational
90 days ago
99.84 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
Health Center AS2 Operational
90 days ago
100.0 % uptime
Today
Health Center SFTP Operational
90 days ago
100.0 % uptime
Today
OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

On behalf of Chorus Pro Nov 11, 2025 15:25 - Nov 12, 2025 14:05 CET

Update - We will be undergoing scheduled maintenance during this time.
Nov 07, 2025 - 11:01 CET
Scheduled - Hello,

Please be advised that maintenance work is scheduled from Tuesday, November 11 at 3:25 p.m. to Wednesday, November 12 at 2:05 p.m.

The purpose of this operation is to provide a new version of Chorus Pro (V 4.1.1)

Services impacted by the operation :

EDI services

No processing of incoming flows on November 12 from 12:00 p.m. to 2:05 p.m.
No processing of outgoing flows other than CDV on November 12 from 11:30 a.m. to 2:05 p.m..
No processing of outgoing CDV flows from November 11 at 3:25 p.m. to November 12 at 2:05 p.m.
Nov 11, 2025 - 10:59 CET
Nov 9, 2025

No incidents reported today.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

Unresolved incidents: Malfunction in Health OCR Order / Störung in der Health OCR Order, Pagero Online - Potential outage.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
On behalf of our Partner DocProcess
Completed - The scheduled maintenance has been completed.
Nov 5, 19:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 16:00 CET
Scheduled - DocProcess has scheduled a maintenance on November 5th to improve the platform.

You will not be able to access the DocProcess platform from 16:00 to 19:00 (CET), therefore will not be able to submit documents during this timeframe.

All your submitted documents will be secured and processed as usual, once the platform is available again.

Thank you for your understanding, and we remain at your disposal for further information.
Nov 1, 13:49 CET
Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
Delay in processing documents on LHDN due to site Maintenance
Resolved - This maintenance has been resolved.
Oct 31, 06:25 CET
Investigating - Dear Customer,

The Malaysian flow is undergoing an unannounced maintenance by the correspondent tax authority and some documents might be affected until this maintenance is finished.

We're monitoring this closely and will share updates as we have them. Thank you for your patience and understanding.
Oct 30, 19:21 CET
Oct 30, 2025
On behalf of our partner QNB eFinans
Completed - The scheduled maintenance has been completed.
Oct 30, 03:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 03:00 CET
Scheduled - On October, 29th 2025 a planned maintenance will be carried out by our partner, QNB Finans, on the e-Archive GİB Portal applications and services between 00:00 and 23:59. Therefore, these applications and services will be unavailable during the specified dates and times.

While the GİB's e-Archive application services are unavailable, the following QNB eSolutions services will be on hold:

1. Submitting outgoing e-Archive invoice reports to the GİB.
2. Pulling incoming e-Archive invoices into our systems.

Once the GİB work is completed, these services will resume.

Please contact our Support Center at support.pageroonline@thomsonreuters.com
Oct 28, 23:40 CET
Oct 29, 2025
Pagero Online - Scheduled Maintenance Notification
Completed - The scheduled maintenance has been completed.

Please note that merged e-banking files will still be delayed and will be available in Pagero online at 09:30.
Oct 29, 07:42 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 07:00 CET
Scheduled - Date: 29th October
Time: 07:00–09:00 AM CET

We will be performing general system maintenance and upgrades in Pagero Online during this maintenance window. Please note that some parts of the system may be temporarily unavailable while these improvements are carried out.

E-banking files that are normally received or processed during this time will be delayed and are expected to be available by 09:30 AM CET.

If you have any questions, please contact our Support team
Oct 17, 12:42 CEST
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage