Update - This issue is still under investigation. Unfortunately, there is no new information that can be shared, but we will post updates accordingly once new information becomes available.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 2026 - 04:00 CEST
Update - We are continuing to investigate the technical issue. At this time, emails sent to support.pageroonline@thomsonreuters.com address may not be received by our support team.
While we work to resolve the issue, please continue to submit support cases through one of the following alternative channels:
We apologize for the inconvenience and will provide an update again in 4 hours time, or once the issue has been resolved.
Jun 20, 2026 - 00:00 CEST
Update - We are continuing to investigate this issue.
Jun 19, 2026 - 17:56 CEST
Update - We are continuing to investigate this issue.
Jun 19, 2026 - 12:25 CEST
Investigating - Our support email address, support.pageroonline@thomsonreuters.com, is currently experiencing technical difficulties and is temporarily unavailable. Any emails sent to this address will not be received by our support team.
While we work to resolve this issue, we kindly ask you to use one of the following alternative channels to submit a support case:
As we are constantly trying to improve your experience with our products, please be aware that due to a scheduled maintenance on June 22nd,2026 you will not be able to access the DocProcess platform from 17:00 to 20:00 CEST, therefore will not be able to submit documents during this timeframe.
All your submitted documents will be secured and processed as usual, once the platform is available again.
Thank you for your understanding and we remain at your disposal for further information.
If you have any questions, please contact our Support team Posted on
Jun 17, 2026 - 12:03 CEST
Past Incidents
Jun 20, 2026
Unresolved incident: Pagero Online - Pagero Online Support email not available.
Completed -
The scheduled maintenance has been completed.
Jun 17, 20:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 18:00 CEST
Scheduled -
Dear Customer,
Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on June 17, 2026:
The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.
Afterwards, all the systems will be available again as usual.
aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 17. Juni 2026 zeitweise nicht verfügbar sein.
Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.
Danach steht das System wieder wie gewohnt zur Verfügung.
Mit freundlichen Grüßen Pagero Support
Jun 17, 09:27 CEST
Completed -
The scheduled maintenance has been completed.
Jun 17, 08:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 06:00 CEST
Scheduled -
Dear Customer,
Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on June 17, 2026:
The maintenance work will start in the afternoon at 6:00 PM CEST and is expected to be completed at 8.00 PM CEST, during this time the systems mentioned above will temporarily become unavailable.
Afterwards, all the systems will be available again as usual.
aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 17. Juni 2026 zeitweise nicht verfügbar sein.
Die Wartungsarbeiten beginnen nachmittags um 18:00 Uhr CEST und werden voraussichtlich um 20:00 Uhr CEST abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.
Danach steht das System wieder wie gewohnt zur Verfügung.
Mit freundlichen Grüßen Pagero Support
Jun 12, 14:47 CEST
Resolved -
The system has been running stably for over an hour. We thank you for your patience and apologize again for any inconvenience caused.
************************
Das System läuft seit über einer Stunde stabil. Wir danken Ihnen für Ihre Geduld und entschuldigen uns nochmals für die entstandenen Unannehmlichkeiten.
Jun 15, 09:49 CEST
Monitoring -
Unfortunately we detected a malfunction in one of the Pagero Health Services AS2 service today, the 15th of June. The outage was between 02:09 AM CEST and 08:13 AM CEST today. The service is completely available now. If you had trouble sending messages to our AS2 during that time frame please repeat the transmission!
and following AS2IDs: PAGEROHEALTH24 PAGEROHEALTH24P
If you have any questions, please contact our Support team
We apologize for any inconvenience caused
**************************
Leider haben wir heute, am 15, Juni eine Fehlfunktion in einem der Pagero Health Services AS2-Dienste festgestellt. Der Ausfall trat zwischen dem 02:09 Uhr MEZ und 08:13 Uhr MEZ auf. Der Dienst ist jetzt wieder komplett verfügbar. Wenn Sie während dieses Zeitraums Probleme beim Senden von Nachrichten an unseren AS2-Dienst hatten, wiederholen Sie bitte die Übertragung!
Resolved -
This incident has been resolved, affected components are back to normal.
Jun 10, 09:19 CEST
Monitoring -
All of the missing shipments has been identified and resent. We are still monitoring this matter.
Jun 5, 15:36 CEST
Update -
We are still investigating this matter. All new shipments since the fix will be processed, but we are still looking into some missing ones.
Jun 5, 09:48 CEST
Investigating -
The fix solved the overall problem, but some old shipment are still missing.
Jun 5, 07:11 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 4, 07:57 CEST
Update -
We've found the root cause, and a fix is on it's way.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
Jun 3, 16:18 CEST
Identified -
We've found the root cause, and a fix is on it's way.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
Jun 3, 14:55 CEST
Update -
The incident with Mymo is still ongoing and we are currently investigating together with Mymo.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
Jun 3, 13:25 CEST
Update -
The incident with Mymo is still ongoing and we are currently investigating together with Mymo.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
Jun 3, 12:16 CEST
Update -
The outages in Pagero Prepare has been resolved. This was mainly an issue of delays within prepare.
The incident with Mymo is still ongoing and we are currently investigating together with Mymo.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
Jun 3, 11:10 CEST
Investigating -
We’re currently investigating reports of a potential outage in one or more services in Pagero TMS. We are working on identifying the cause and impact on customers.
The Mymo service are experiencing issues with generating shipments. We are currently investigating together with Mymo.
We apologize for any inconvenience and will post new updates as soon as we learn anything more.
If you have any questions, please contact our Support team
Jun 3, 09:43 CEST