Pagero Service Status
Statuses are not being processed
Update - We have not yet found a fix, but found a way to handle all statuses manually until then.
Nov 28, 2025 - 13:23 CET
Update - All statuses in queue has been processed manually, but we are still working with the root cause.
Nov 27, 2025 - 14:55 CET
Identified - We have been unable to process any statuses since the release on the 17th of November.
The root cause has been found, and we are working on a fix at the moment.
Nov 27, 2025 - 10:29 CET
Pagero TMS - Billing & Processing of shipments slow
Update - This issue is still being investigated.
Nov 28, 2025 - 13:23 CET
Identified - There has been small patches deployed during the week, which has had some improvements on processing speed.
We are still working on further fixes.
Nov 27, 2025 - 14:56 CET
Investigating - This issue is still being investigated.
Nov 26, 2025 - 14:17 CET
Update - This issue is still under investigation.
Nov 25, 2025 - 16:00 CET
Identified - We have released a patch for slow processing of invoices and shipments.
The patch brought the time for processing down, but not enough.
This is still under investigation.
Nov 24, 2025 - 13:24 CET
Update - All loadlists have been processed.
We are monitoring this for the moment.
Nov 18, 2025 - 12:14 CET
Monitoring - The fix has been deployed to PROD, and we could find new loadlists.
We are monitoring the situation for now.
Nov 18, 2025 - 10:34 CET
Update - We believe we've found the root cause of the loadlists issues.
A patch will be delivered in about 30 minutes.
Nov 18, 2025 - 09:47 CET
Identified - The issues with routing has been solved.
Pre-defined report has been fixed.
Still investigating loadlists and slow processing of shipments.
Nov 18, 2025 - 07:49 CET
Investigating - Load list and Pre-defined reports not working as indended.
Error message is seen when trying to use them.
The Routing issues is fixed, and should work as intended.
Nov 17, 2025 - 16:05 CET
Monitoring - A lunch-release was sent, fixing the issue with multiple CSs not getting consolidated. Now, the work is to find the TSes, and update them, cancelling all but one and reroute the CSes to hit the same TS. We will update you with the instructions for this.
Nov 17, 2025 - 13:20 CET
Update - We are continuing to investigate this issue.
Nov 17, 2025 - 12:49 CET
Update - A patch has been deployed in our PROD-environment.
Nov 17, 2025 - 12:24 CET
Update - We will deploy a patch at 12:25, which will log active users out of TMS.
There will be a downtime of approximately 10-15 minutes.
Sorry for any inconvenience.
Nov 17, 2025 - 12:16 CET
Investigating - Right now, we are having issues with routing, and the system might behave unexpectedly.
We will deploy a patch around 12:00, which might log out any users who are logged in during this period.
Nov 17, 2025 - 10:11 CET
Uptime over the past 90 days. View historical uptime.
Help & Support Operational
90 days ago
100.0 % uptime
Today
Pagero Online Operational
90 days ago
98.6 % uptime
Today
Pagero TMS Degraded Performance
90 days ago
100.0 % uptime
Today
Pagero Health Solutions Operational
90 days ago
99.98 % uptime
Today
Health Center/Health Mobile Operational
90 days ago
100.0 % uptime
Today
Hospital Shop Operational
90 days ago
100.0 % uptime
Today
Health OCR Order Operational
90 days ago
99.84 % uptime
Today
HBS Invoice Operational
90 days ago
100.0 % uptime
Today
Aposervice Operational
90 days ago
100.0 % uptime
Today
Health Center AS2 Operational
90 days ago
100.0 % uptime
Today
Health Center SFTP Operational
90 days ago
100.0 % uptime
Today
OFTP2 Operational
90 days ago
100.0 % uptime
Today
Partner Operational
Pagero Online Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Planned Pagero Health Solutions Service Maintenance on December 1st, 2025 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 1. Dezember 2025 Dec 1, 2025 17:00-18:00 CET

Dear Customer,
We will be performing scheduled maintenance on the firewalls used by Pagero Health Solutions on December 1, 2025.

The work will start at 17:00 and is expected to be completed by 18:00. During this time, all Pagero Health Solutions services will be temporarily unavailable. Pagero Online will not be affected my this scheduled maintenance, but for documents integrated to and from Pagero Health Solutions this will result in delayed processing.

Thank you for your understanding and patience.
Kind regards
Pagero Support

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Sehr geehrte Kunden,

Wir führen am 1. Dezember 2025 geplante Wartungsarbeiten an den Firewalls für die Pagero Health Solutions. Die Arbeiten beginnen um 17:00 Uhr und werden voraussichtlich bis 18:00 Uhr abgeschlossen. Während dieser Zeit sind die alle Pagero Health Solutions Dienste vorübergehend nicht verfügbar. Pagero Online ist von diesen Wartungsarbeiten nicht betroffen, aber die Verarbeitung von Dokumenten von und an die Pagero Health Solutions wird sich verzögern.

Vielen Dank für Ihr Verständnis und Ihre Geduld.
Mit freundlichen Grüßen
Pagero Support
Posted on Nov 27, 2025 - 15:57 CET

On behalf of our Partner DocProcess Dec 4, 2025 17:00-20:00 CET

Please be aware that due to a scheduled maintenance on December 04th you will not be able to access the DocProcess platform from 5 pm to 8 pm (GMT+2), therefore will not be able to submit documents during this timeframe.

All your submitted documents will be secured and processed as usual, once the platform is available again.

Thank you for your understanding and we remain at your disposal for further information.
Posted on Dec 04, 2025 - 17:00 CET

on behalf of our partner QNB eFinans Dec 5, 2025 22:00 - Dec 6, 2025 00:00 CET

Dear customers and partners,

On Saturday, 06.12.2025, planned maintenance and update work will be carried out in our cloud service provider integration services (Web Service, Portal, Registered Electronic e-Mail).

Work Start Time: 05.12.2025 22:00 (CET)
Work End Time: 06.12.2025 00:00 (CET)
Estimated Downtime: 120 min.
Services That Will Be Affected By The Work: All products / services.

Kind regards,
QNB eSolutions

If you have any questions, please contact our Support team
Posted on Nov 27, 2025 - 09:54 CET
Nov 30, 2025

No incidents reported today.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

Unresolved incidents: Statuses are not being processed, Pagero TMS - Billing & Processing of shipments slow.

Nov 27, 2025
Nov 26, 2025
Nov 25, 2025
Nov 24, 2025
Disturbances in the connection towards FACe (Spanish e-invoicing entry point)
Resolved - This incident has been resolved.
Nov 24, 09:34 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 24, 08:08 CET
Update - We are continuing to work on a fix for this issue.
Nov 20, 10:41 CET
Identified - We’re currently investigating reports of a potential disturbance in the connection towards FACe (Spanish e-invoicing entry point). It was identified around yesterday 22:29 CET. We are working on identifying the cause and impact on customers with our Partner.

We apologize for any inconvenience and will post new updates as soon as we learn anything more.

If you have any questions, please contact our Support team
Nov 20, 10:30 CET
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025
Issue with Received Documents Tab
Resolved - The issue affecting the Received Documents tab in Pagero Online has now been resolved. Our team identified the root cause and implemented the necessary fix to prevent it from recurring.

Thank you for your patience while we worked on this. If you experience any further difficulties or have additional questions, please don’t hesitate to reach out.

If you have any questions, please contact our Support team
Nov 20, 13:53 CET
Monitoring - A fix has been implemented and we are monitoring the results.

If you have any questions, please contact our Support team
Nov 20, 12:11 CET
Investigating - We are currently investigating an issue affecting the Received Documents tab in Pagero Online. Our team is working to identify the root cause and will provide updates as soon as possible.

If you have any questions, please contact our Support team
Nov 20, 10:42 CET
Nov 19, 2025
Planned Pagero Health Solutions Service Maintenance on November 19, 2025 / Geplante Pagero Health Solutions Service Wartungsarbeiten am 19. November 2025
Completed - The scheduled maintenance has been completed.
Nov 19, 20:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 18:00 CET
Scheduled - Dear Customer,

Due to a planned maintenance work Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 will be temporary unavailable on November 19, 2025:

The maintenance work will start in the afternoon at 18:00 and is expected to be completed at 20:00, during this time the systems mentioned above will temporarily become unavailable.

Afterwards, all the systems will be available again as usual.

Kind regards
Pagero Support

***************************************************************************

Sehr geehrte Kunden,

aufgrund geplanter Wartungsarbeiten werden das Health Center / Health Mobile / Hospital Shop / Health SFTP / Health AS2/ Health OFTP2 am 19. November 2025 zeitweise nicht verfügbar sein.

Die Wartungsarbeiten beginnen nachmittags um 18:00 und werden voraussichtlich um 20:00 abgeschlossen sein. Während dieser Zeit werden die oben genannten Systeme zeitweise nicht mehr verfügbar sein.

Danach steht das System wieder wie gewohnt zur Verfügung.

Mit freundlichen Grüßen
Pagero Support
Nov 11, 15:33 CET
On behalf of Chorus Pro
Completed - The scheduled maintenance has been completed.
Nov 19, 12:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:10 CET
Scheduled - Please be advised that a maintenance operation is scheduled for Wednesday, November 19, from 10:10 a.m. to 12:30 p.m. on the qualification portal.

The purpose of this operation is to provide a new version of Chorus Pro (V.4.1.1).

Services impacted by the operation :

Billing and Legal Commitment applications 11:10 am to 12:10 pm
EDI services
No processing of incoming flows from 10:40 a.m. to 12:30 p.m. (deposit remain avaible)
No processing of outgoing flows from 10:10 a.m. to 12:30 p.m.
API service from 11:20 a.m. to 12:00 p.m.
Instant mail from 10:50 a.m to 12:20 p.m.
Nov 14, 15:15 CET
Nov 18, 2025
Nov 17, 2025
Nov 16, 2025

No incidents reported.

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